Motech Support Use Cases

Network Review & Validation — Use Cases

Independent review and validation services designed to reduce risk, prevent outages, and confirm network stability before and after changes.

Pre-Change Risk Review

Validation of planned network changes before implementation to identify risks, dependencies, and potential impact to production traffic.

Post-Change Validation

Confirmation that recent changes were applied successfully and that network behavior, traffic flows, and redundancy operate as intended.

Maintenance Window Assurance

Independent oversight during maintenance windows to reduce risk, validate outcomes, and support controlled execution.

New Deployment or Expansion

Review and validation of new network deployments, expansions, or redesigns before go-live to ensure readiness and stability.

Redundancy & Failover Validation

Verification that high-availability designs, redundancy mechanisms, and failover behavior function correctly under failure conditions.

Routing & Traffic Path Validation

Validation of routing policies, control-plane behavior, and expected traffic paths to prevent asymmetric routing and blackholing.

Compliance & Best-Practice Review

Assessment of configurations against operational best practices to reduce technical debt and improve long-term reliability.

MSP Second-Set-of-Eyes

Independent review for MSPs seeking validation before executing high-risk changes or presenting outcomes to clients.

Executive Assurance

Clear confirmation that the network is operating as expected, supported by concise findings suitable for leadership and stakeholders.

Network Troubleshooting Use Cases

Senior-level escalation for outages, performance issues, post-change incidents, and complex network environments — delivered remotely across the USA.

Production Outage

Rapid isolation and stabilization to restore production traffic during critical service disruptions.

Intermittent Performance Issues

Diagnosis of packet loss, latency, congestion, and inconsistent application behavior that impact users and applications.

Post-Change Incident

Fast analysis of recent changes to determine safe correction or rollback and restore network stability.

Tier-4 Escalation Support

Senior-level troubleshooting when internal IT or MSP teams require expert assistance and an independent perspective.

Routing Instability

Stabilization of routing behavior and traffic paths to eliminate flapping routes and blackholing.

Redundancy & vPC Issues

Resolution of failover and high-availability issues in redundant network designs.

Dead or Unstable Device Recovery

Best-effort recovery for non-booting or unstable network devices through diagnostics and configuration restoration.

MSP White-Label Escalation

Confidential, behind-the-scenes troubleshooting support for MSP partners without direct client exposure.